Return & Refund Policy

At Defensesweapon, your happiness is our top priority.

 

  • 15 day return policy
  • 15 day satisfaction guarantee


We are committed to allowing you to enjoy every moment with us, whether you order products or return them.


That's why we promise to make every effort to provide excellent products and customer experience! Having said that, here are some things you may want to know:

Can I return or exchange the item?

 

  • Yes! You can return or exchange the goods within 15 days after receiving them.
  • We are happy to assist you in obtaining a refund or exchange, whether it is due to size issues, product damage, or simply changing your mind!


What if I don't like my product?


This is regrettable, but we want everything to go smoothly. We offer a 15 day satisfaction guarantee, which means if you just don't like your product, you just need to apply for a return.

How do I return the item?


If you would like to return the item, please send an email to  support@defensesweapon.com

 

  • We will reply to your return address within 24-48 hours.
  • As long as the product is not in use, you can return it. It's best if the packaging is intact and undamaged!
  • Once we receive the item, we will issue a refund or exchange.
  • For refunds, we can process the refund within 1-2 days after receiving the product.
  • We will pay your refund through a credit card. Credit card refunds may take 5-10 business days to be reflected in your bank.
  • If you need to return or exchange the goods, please notify us within 15 days after receiving the goods. This is to minimize the possibility of package loss.


Do I need to pay for the return shipping fee?

 

  • Yes, if you wish to return the product to us, you will need to pay for shipping. You can use the carrier you choose to send the goods back.
  • To ensure a pleasant experience, we strongly recommend that you use tracking services when returning goods.

Can I cancel my order?


If you accidentally place an order or just change your mind, please notify us as soon as possible. If the order has not been shipped yet, we will immediately cancel the order and issue a refund.

Do you have any other questions? Please send an email to  support@defensesweapon.com So that we can provide assistance.